DR WorkOps Support

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DR WorkOps is the workforce operations application for authorized DR Traffic Control employees and personnel.

The App may be downloaded from the Apple App Store or Google Play; however, access is restricted exclusively to authorized DR Traffic Control users.

Downloading DR WorkOps does not automatically provide access.

A valid account created or authorized by DR Traffic Control is required to sign in.

Public registration is not available.

If you experience an issue with DR WorkOps , contact your supervisor, dispatcher, or DR WorkOps Support.

Support Email: appsupport@drtrafficcontrol.com

When contacting support, please include:

· Your name

· Your DR WorkOps account email

· A brief description of the issue

· Your mobile device

· iOS or Android

· A screenshot, when applicable

Never send your password by email.

If you are unable to sign in:

1. Verify that you are using the email address associated with your DR WorkOps account.

2. Confirm that your device has an active internet connection.

3. Close and reopen DR WorkOps .

4. Make sure you have the latest version of the App.

5. Confirm that your DR Traffic Control account is still active.

6. Contact your supervisor or DR WorkOps Support if the issue continues.

DR WorkOps accounts are created and managed by DR Traffic Control.

If you successfully sign in but cannot see an expected shift:

· Refresh the App.

· Verify the date and shift section you are viewing.

· Confirm with your dispatcher that you have been assigned to the shift.

Only shifts assigned to your employee account will appear in DR WorkOps .

When a shift requires confirmation, DR WorkOps may provide the option to accept or decline the assignment.

If you cannot respond to an assigned shift or believe the information is incorrect, contact your dispatcher.

Changes made to an existing shift may require employees to review and confirm the assignment again.

DR WorkOps may provide information associated with an assigned shift, including:

· Date

· Start time

· Job location

· Work instructions

· Assigned personnel

· Equipment

· Materials

· Work order information

· Notes

If information appears incorrect, contact your dispatcher or supervisor.

Employees may complete available timesheets associated with their assigned work.

If you cannot access or submit a timesheet:

· Confirm you are viewing the correct shift.

· Verify that all required information has been completed.

· Check your internet connection.

· Contact your supervisor if the issue continues.

Work order information is displayed according to the employee's assignments and permissions.

If an expected work order is unavailable, contact your supervisor or dispatcher.

DR WorkOps may provide employees with safety forms, inspection forms, operational documentation, and job-specific forms.

Available forms may vary depending on the employee's assignment.

If you believe a required form is missing, contact your supervisor or dispatcher.

Certain DR WorkOps features may allow employees to upload authorized work-related:

· Photos

· Documents

· Forms

· Attachments

If DR WorkOps cannot access the camera, photos, or files on your device, review the App permissions in your iOS or Android settings.

Only work-related information authorized by DR Traffic Control should be uploaded.

DR WorkOps may send notifications about:

· New shifts

· Shift changes

· Assignment confirmations

· Scheduling updates

· Operational information

If you are not receiving notifications, verify that notifications are enabled for DR WorkOps in your device settings.

DR WorkOps may display the location of an assigned job and may allow employees to open the location using a supported navigation application.

If navigation does not work correctly:

· Check your internet connection.

· Confirm that a supported navigation application is installed.

· Contact your dispatcher if the job location appears incorrect.

DR WorkOps does not allow public account registration.

Accounts are created and managed by DR Traffic Control.

If your account has been disabled or you believe you should have access, contact your supervisor or DR WorkOps Support.

Information regarding how DR WorkOps processes employee and operational information is available in the:

DR WorkOps Privacy Policy

https://drtrafficcontrol.com/privacy-policy

DR Traffic Control

Email: appsupport@drtrafficcontrol.com
Website: https://drtrafficcontrol.com

DR WorkOps is intended exclusively for authorized DR Traffic Control employees and personnel.

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